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Changing your plan

From the Plan page in Launch Day - Store locks, click Manage plan. This takes you to Shopify’s own billing page, where you can change or cancel your subscription — Launch Day - Store locks never stores your payment details itself.

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If a payment fails

If Shopify isn’t able to process your subscription payment, here’s exactly what happens and when. Right away:
  • Your Plan page shows a warning: “Your last payment didn’t go through. Update your payment method to keep paid features.”
  • Nothing changes yet — every lock you have keeps working exactly as it is.
You then have 14 days to fix it, starting once Shopify’s own payment retries are exhausted (not from the very first failed charge — in practice you’ll usually have more than 14 days from today). We’ll email you three times during this window, each one listing every lock you have and exactly what will happen to it if the issue isn’t resolved: once when the window starts, again on day 7, and again on day 12. If it’s still not resolved after 14 days:
  • One Site lock — whichever you locked most recently — stays locked. Every other lock unlocks and becomes publicly visible again.
  • Any custom lock screen message or uploaded image is deleted from all your locks, including the one that stays locked.
  • Your account moves to the Free plan.
  • We’ll send a final email listing exactly what happened to each lock.
To fix it at any point during the 14 days, update your payment method from Shopify’s billing page (Manage plan on the Plan page takes you there). Once Shopify confirms the payment went through, everything continues exactly as it was — nothing is lost, and there’s nothing to re-lock, since nothing was touched during the grace period.
If you resubscribe after the 14 days are up, your locks are not restored automatically — you’ll need to re-lock them yourself from the Dashboard. Nothing about your account is deleted, but the storefront doesn’t re-lock on its own just because you’re paying again.

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On the Free plan after a lapse

The one Site lock that survived keeps working exactly as before. Every other lock type (Product, Collection, Page) shows as “Disabled — needs paid plan” in the lock builder — you can still see them, but they’re read-only until you resubscribe. Resubscribing doesn’t automatically re-enable or re-lock anything; you’ll choose what to re-lock yourself once you’re back on the Paid plan.

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Uninstalling

Uninstalling Launch Day - Store locks cancels your subscription through Shopify automatically — you won’t be billed again after uninstalling.
Reinstalling within 48 hours restores your account exactly as it was — same plan, same locks. After 48 hours, Shopify requires us to delete your account data entirely, and a reinstall after that point starts fresh on the Free plan with no locks carried over.