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You can have more than one lock covering the same product or page — for example a Product lock on a single item and a Collection lock on the collection it belongs to, or two Product locks you created for different groups of customers. This page explains exactly how that works.
If you just want to give different groups their own passcodes for the same content, you don’t need separate locks — add several passcodes to one lock instead. See Creating Your First Lock.

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The short version

  • Every active lock applies. The product or page stays locked as long as at least one active lock covers it.
  • Any one lock’s passcode gets a customer in. If two locks cover the same product, a customer can enter either lock’s passcode.
  • Removing or unlocking one lock never opens something another lock still covers. The content opens only when the last lock covering it is gone.

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What customers see

Customers see one lock screen — the message, image, and button settings of the most recently created lock covering that content. Entering the passcode from any covering lock unlocks it, even though only one lock’s screen is shown.
If you add another lock to something that’s already covered, customers who had previously unlocked it may be asked for a passcode once more.

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Seeing what’s already covered

When you pick products, pages, or a collection in the lock builder, Launch Day - Store locks checks whether anything else already covers them and tells you before you save:
2 products in this collection are already covered by Spring Drop. Visitors can unlock them with the passcode from any covering lock, including this one.
This is a heads-up, not an error — you can save the lock either way.

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Removing or unlocking one of several locks

When a scheduled unlock fires and other locks still cover the same content, the confirmation email says so — for example, “2 products are still locked by Wholesale, so they stay locked until that lock is released.” If nothing else covers the content, the email is unchanged.

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Collections and individual products

A Product lock and a Collection lock can both cover the same product. The product stays locked until both are released, and either lock’s passcode opens it. See Collection Lock for how a Collection lock stays in sync with its collection.

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Site locks are the exception

Only one Site lock can be active at a time. A Site lock covers your whole store rather than specific items, so a second one would have no clear meaning. If you try to create or reactivate a second Site lock, Launch Day - Store locks asks you to remove the active one first. Product, Page, and Collection locks work on top of a Site lock as usual.