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A lock’s password is a shareable access code you set and hand out to customers — it isn’t a login, and there’s no “forgot password” flow for customers to reset it themselves.

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If you (the merchant) forgot the password

  1. Open Launch Day’s Dashboard and click Edit on the lock.
  2. In the password field, click the eye icon to reveal it.
  3. Copy it to share again, or type a new one and save to change it.
Changing a lock’s password doesn’t affect customers who are already unlocked and within their access duration window — it only applies to new password entries going forward.

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If a customer says the password isn’t working

Double-check you’re sharing the current password — if you’ve edited the lock and changed the password since sharing it originally, the old one will no longer work. Re-share the current password from the lock builder using the steps above.