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A lock’s password is a shareable access code you set and hand out to customers — it isn’t a login, and there’s no “forgot password” flow for customers to reset it themselves.

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If you (the merchant) forgot the password

  1. Open Launch Day - Store locks’ Dashboard and click Edit on the lock.
  2. In the password field, click the eye icon to reveal it.
  3. Copy it to share again, or type a new one and save to change it.
Changing a lock’s password doesn’t affect customers who are already unlocked and within their access duration window — it only applies to new password entries going forward.

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If a customer says the password isn’t working

Double-check you’re sharing the current password — if you’ve edited the lock and changed the password since sharing it originally, the old one will no longer work. Re-share the current password from the lock builder using the steps above.