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A lock’s passcodes are shareable access codes you set and hand out to customers — they aren’t logins, and there’s no “forgot passcode” flow for customers to reset them themselves.

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If you (the merchant) forgot a passcode

  1. Open Launch Day - Store locks’ Dashboard and click Edit on the lock.
  2. Every passcode on the lock is listed in plain text under Passcode.
  3. Share it again as it is, or Remove it and Add a new one to change it.

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What happens to customers when you change passcodes

  • Removing a passcode signs out the customers who unlocked with that passcode — they’ll be asked again. Customers who used a different passcode on the same lock stay unlocked.
  • Adding a passcode doesn’t affect anyone who’s already unlocked.
  • Editing something else on the lock (its name, message, schedule) never signs anyone out.
Customers who haven’t unlocked yet are unaffected either way — they simply use whichever passcodes are on the lock when they arrive.

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If a customer says the passcode isn’t working

Double-check you’re sharing a passcode that’s still on the lock — if you’ve removed it since sharing it, it will no longer work. Open the lock to see the current list, and re-share one of those.